Your ability to solve problems in business will have a huge influence on the success of your business, this basic thought process will help you identify the root cause of most business problems.
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What?
· What exactly do I want to achieve? · What are the facts? · What would happen If no decision was made or solution found? · What do I need in order to find a solution? |
Why?
· Why do I want to achieve a solution? · Why did the problem or opportunity arise? · Why do I need to find a solution or was forward at all? · Ask 5 whys |
How?
· How will the situation be different? · How relevant is the information I am gathering? · How can I find out more? · How can I involve the relevant people? |
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Where?
· Where did the issue arise? · Where does it impact? · Is the ‘where’ important? · If so, why? |
Who?
· Who am I trying to please? · Who cares about this situation? Who is affected? · Who is involved (information, help, action)? · Who needs to be informed? |
When?
· When did the issue arise? · When do we need to act? · When must it be resolved? |
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