Problem Solving 

Your ability to solve problems in business will have a huge influence on the success of your business, this basic thought process will help you identify the root cause of most business problems 
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What?
·     What exactly do I want to achieve?
·     What are the facts?
·     What would happen If no decision was made or solution found?
·     What do I need in order to find a solution?


Why? 
·     Why do I want to achieve a solution?
·     Why did the problem or opportunity arise?
·     Why do I need to find a solution or was forward at all?
·     Ask 5 whys


How?
·     How will the situation be different?
·     How relevant is the information I am gathering?
·     How can I find out more?
·     How can I involve the relevant people? 


Where? 
·     Where did the issue arise?
·     Where does it impact?
·     Is the ‘where’ important?
·     If so, why?


Who?
·     Who am I trying to please?
·     Who cares about this situation? Who is affected?
·     Who is involved (information, help, action)?
·     Who needs to be informed?


When?
·     When did the issue arise?
·     When do we need to act?
·     When must it be resolved?
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